Privacy Policy
Stars International Co., Ltd.

有限会社スターズインターナショナル. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with applicable laws in Japan, the United States, and the European Union (EU), including but not limited to the Act on the Protection of Personal Information (APPI), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of personal information when you use our website (neonthreadsw.com), purchase our products, or interact with our services:

1.1 Personal Information You Provide

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment details (processed securely via third-party payment processors)
  • Account login credentials (if applicable)
  • Customer service inquiries and communication records

1.2 Automatically Collected Data

  • IP address and device information
  • Browser type and operating system
  • Cookies and tracking technologies (see Section 6: Cookies and Tracking Technologies)
  • Usage data such as pages visited, time spent on the website, and interactions

1.3 Information from Third Parties

  • Payment processors (for transaction verification)
  • Social media platforms (if you engage with our content)
  • Advertising and analytics partners

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, including shipping and payments
  • To provide customer support and respond to inquiries
  • To send transactional emails, updates, and promotional communications (with your consent)
  • To analyze website usage and improve our services
  • To prevent fraud and comply with legal obligations
  • To personalize your shopping experience

3. Legal Basis for Processing (EU & Japan Residents)

We process personal data under the following legal bases:

  • Performance of Contract: To fulfill our agreement when you purchase products
  • Legitimate Interests: To improve our services and ensure security
  • Consent: When required by law (e.g., marketing communications)
  • Legal Compliance: To comply with tax, legal, and regulatory obligations

4. Data Sharing and Transfers

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Logistics, payment processing, and IT service providers
  • Legal Authorities: If required by law, for fraud prevention, or to enforce legal rights
  • International Transfers: As a global company, we may transfer your data between Japan, the U.S., and the EU. We ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) for EU users, and compliance with APPI regulations in Japan.

5. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. After that, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience. You can manage cookie settings via your browser. See our [Cookie Policy] for details.

7. Your Rights

Depending on your location, you may have the following rights:

Japan (APPI)

  • Right to request disclosure of collected data
  • Right to correction, deletion, or suspension of use

EU (GDPR)

  • Right to access, rectify, or erase your data
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to object to processing

United States (CCPA, if applicable)

  • Right to know what personal data is collected and shared
  • Right to request deletion of personal data
  • Right to opt-out of data sales (we do not sell data)

To exercise these rights, contact us at [email protected].

8. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure servers, to protect your data. However, no system is 100% secure, so we encourage you to use strong passwords and take precautions.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be notified via email or website announcement.

10. Contact Information

For any privacy-related inquiries, please contact us at:

📞 Phone: 090 – 4036 – 9397
📧 Email: [email protected]
🌍 Website: neonthreadsw.com

If you have concerns about data protection compliance, you may also contact your local data protection authority.

This Privacy Policy applies to all users globally and is designed to align with the privacy laws of Japan, the U.S., and the EU.